Return and Refund Policy
Effective Date: July 19, 2025
Company Name: MTE ELECTRO
Website: https://www.mteelectro.com
1. Overview
At MTE ELECTRO, we strive to ensure customer satisfaction with every product and service we offer.
This policy outlines the conditions under which returns, exchanges, and refunds are accepted.
2. Return Eligibility – Physical Products
| Condition | Requirement |
|---|---|
| Return Window | Within 7 calendar days of delivery |
| Product Condition | Unused, uninstalled, and in original packaging |
| Proof of Purchase | Valid invoice or order number required |
Return shipping costs are the customer’s responsibility unless the product was damaged or incorrect.
3. Non-Returnable Items
• Customized products or cut-to-size conduit lengths
• Used or installed electrical items
• Clearance, discounted, or final-sale items
• Opened items without original packaging
4. Damaged or Defective Products
If you receive a defective or damaged item:
• Report within 48 hours of delivery
• Include photos and a brief description in your email
We will arrange a replacement, repair, or refund at no cost.
Email: support@mteelectro.com
5. Service Cancellation & Refunds
| Condition | Policy |
|---|---|
| Before project start | Full refund of any advance payment |
| After kickoff meeting | Partial refund minus resource costs |
| Midway or post-delivery | No refund unless due to proven service failure or breach of agreement |
6. Your Rights
To initiate a return, email us at returns@mteelectro.com with your:
• Order number
• Reason for return
• Photos (if applicable)
We will review and issue return instructions.
Pack the item securely in its original condition.
Ship to the address provided.
Note: We do not accept walk-in returns without prior approval.
7. Refunds
Approved refunds are processed within 7–14 business days after receiving the returned item or approving service refund.
Refunds are issued to your original payment method.
We will notify you via email once the refund is initiated.
8. Late or Missing Refunds
If your refund is delayed:
• Check your bank or credit card statement
• Contact your bank or payment provider
If still unresolved, email billing@mteelectro.com
9. Exchanges
We offer replacements for damaged, defective, or incorrectly delivered products.
If eligible, an exchange will be processed after return inspection.
10. Shipping for Returns
Unless due to our error, return shipping is the customer’s responsibility.
If we provide a prepaid return label, its cost may be deducted from your refund.
11. Contact Us
MTE ELECTRO
Email: return@mteelectro.com
Phone: [Insert Contact Number]
Address: [Insert Full Business Address]